Job Description

- Assisting Service clients with booking appointments
- Sets up service work orders on new and owned units
- Screen all calls for the service department, and deal with customers in professional and courteous manner
- Provide information to callers accurately
- Enter work order requests into computer
- Work with technicians to ensure accurate communication of work orders
- Deals with customers for dealership options, and PDI
- Complete work order once service is complete
- Other Duties as required by the service manager/Director Of Operations
- Assist in retail customer purchases
- Knowledge of the location of all parts and some knowledge of uses and installation techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders within company guidelines, and by checking parts availability
- Verify prices and enter sales into the computer
- Work with technicians to provide them parts and record parts against work orders
- Will assist in cycle counts and physical inventory counts
- Other Duties as required by the parts manager

Education:

- High school graduation or equivalency
- Industry experience is an asset
- Knowledge of product and mechanical/electric parts is an asset
- Must be willing to take regular WHMIS, First Aid and other occupational training as provided by the company.

Skills

- Good customer service abilities are essential




- Good telephone skills
- Good computer skills
- Preferred experience with IDS program
- Good time management
- Problem solving
- Able to take direction and see a job through with limited supervision
- The ability to work independently and as a team member
- RV experience is preferred

Work Environment:

- The Service Advisor will work at the service desk.
- The Parts Advisor staff will work in the parts store.
- They may be required to stand for long periods of time when dealing with customers
- They may be required to lift up to 20kgs on occasion
- They will be required to work the occasional weekend and evening, especially during the busy season of April through September.

Reports to:

- The Service Advisor reports directly to the Service Manager and Director of Operations.
- The parts counter staff report directly to the Parts Manager
- We welcome all applicants; however we will only contact applicants if selected for an interview.

Job Type: Full-time

Job Type: Full-time

Benefits:

- Dental care
- Disability insurance
- Extended health care
- In office parking
- Store discount

Ability to commute/relocate:

- Leduc, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

- RV Service Advisor: 1 year (preferred)
- RV Parts : 1 year (preferred)

Work Location: In person

📌 RV Customer Parts/Service Advisor (Leduc)
🏢 Western RV Country
📍 Leduc