Lead insurance investigations at Manulife in a hybrid Waterloo role, using investigative judgment, coaching, and relationship-building to guide analysts.

As Program Manager, Investigation Services, you will lead Investigation Analysts focused on dental and drug investigations. You will strengthen investigative thinking, practices, and capabilities across the team. The work combines complex file guidance with people development, stakeholder collaboration, and sound decision-making.

Key Responsibilities:

- Lead, coach, and develop Investigation Analysts
- Guide complex, sensitive, and higher-risk investigations
- Assess evidence, document findings, and recommend outcomes
- Identify emerging fraud risks, trends, and opportunities




- Improve investigative processes, tools, controls, and practices

Requirements:

- Experience conducting insurance investigations
- Experience with dental, drug, health perks, or provider investigations
- Knowledge of health and dental claims or fraud risks
- Experience using data and analytics for investigations
- Fraud or investigation-related education, training, or designation

Bring insurance investigation expertise, analytical thinking, and coaching aptitude to Manulife’s Investigation Services team in Waterloo.

📌 Insurance Investigations Program Manager (South-West Oxford)
🏢 Manulife
📍 South-West Oxford