Location: Cobourg, Ontario
Position Type: Full-Time, On-Site

Position Overview

We are looking for a highly organized and detail-oriented Customer Service & Production Coordinator to join our team in Cobourg.

In this role, you will coordinate customer orders and production requirements for our food co-packing operations, serving as the primary point of contact between customers and internal departments. You will ensure customer orders are accurately processed, production runs smoothly, materials are available, and finished products are delivered on time.

The ideal candidate has experience in food manufacturing, co-packing, or a similar manufacturing environment, with robust communication, coordination, and problem-solving skills.

Key Responsibilities

Customer Service & Order Management

- Serve as the main point of contact for co-packing customers.
- Receive and review customer orders, specifications, packing instructions, quantities, and delivery requirements.
- Provide regular order updates and respond to customer inquiries.
- Communicate changes, delays, shortages, and other issues promptly.

Production Coordination

- Prepare and maintain job tickets, production instructions, and order records.
- Coordinate production schedules with the Production Supervisor.
- Confirm the availability of customer-supplied products, packaging materials, labels, and other required components before production.
- Monitor order progress to ensure production meets customer requirements and delivery deadlines.

Quality & Inventory Control





- Work closely with the QA team to verify customer specifications, quality requirements, and required documentation.
- Reconcile completed production quantities, material usage, waste, and remaining customer inventory.
- Maintain accurate records of customer-owned materials and finished goods.

Shipping & Administration

- Coordinate finished goods shipments with warehouse and logistics teams.
- Prepare billing information and ensure accurate order documentation.
- Follow up on customer concerns and work with internal teams to resolve issues.

Preferred Qualifications

- Previous experience in food manufacturing, food co-packing, manufacturing customer service, or production coordination.
- Strong organizational, communication, and follow-up skills.
- Excellent attention to detail and ability to manage multiple customer orders simultaneously.
- Comfortable using Microsoft Excel and ERP or order-management systems.
- Ability to work independently while coordinating with multiple departments.
- Strong problem-solving skills and a customer-focused mindset.
- Able to work on-site in Cobourg, Ontario.

What We're Looking For

We are looking for someone who takes ownership of customer orders from start to finish, understands the importance of production accuracy, and can build strong working relationships with both customers and internal teams.

If you are organized, proactive, and enjoy working in a fast-paced manufacturing environment, we would love to hear from you.

Apply today!

Pay: $20.00-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Co-Packing Production Service Representative (Cobourg)
🏢 Beneco Packaging
📍 Cobourg