JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
SVP, Multi-Family - Property & Asset Management - JLL
JLL is seeking a dynamic SVP, Multi-Family - Property & Asset Management to drive the development of strategy and the execution of business plans within a portfolio of institutionally owned assets across Canada. As the SVP, you will work closely with a team of Property Directors and Property Managers to elevate operational practices, service standards, revenue growth, and compliance with our institutional quality procedures and governance.
What your day-to-day will look like:
Work with client asset and portfolio managers to develop, refine and execute client investment strategies for a geographically diverse portfolio of multi-family assets.
Lead discussion with client asset and portfolio managers on the latest in market trends, competitive positioning and technology innovations in the multi family industry
Work with your team to develop and manage individual site budgets and business plans, including client investment objectives, compliance goals, marketing positioning, staffing, asset quality, and financial targets. Accountable for established goals through regular portfolio reviews, analysis of financial, market, and operational reports, and oversight of corrective action plans to drive results.
Provide strategic oversight of annual marketing plans and budgets developed in partnership with the property management and regional Marketing teams for each property.
Maintain deep expertise in market dynamics and competitive positioning across all sub-markets within the portfolio.
Drive client satisfaction and retention through strategic reporting and proactive communication on property performance, serving as an escalation point, responding promptly and with urgency to client and owner concerns, questions and requests.
Conduct regular site visits to evaluate market-ready units, rent positioning, delinquencies, and lease renewals. Ensure each property's appearance and physical condition meet company and owner standards, and communicate capital needs to maintain the physical upkeep of each property in the portfolio.
Provide leadership training, coaching and mentorship to property managers and onsite associates. Participate in hiring for key positions. Oversee the full employment lifecycle for direct reports and ensure appropriate staffing structures across the portfolio.
Support new business development efforts by contributing to client preparation, pitch calls, and in-person presentations to prospective clients and owners.
Build and maintain strong relationships with clients, residents, prospective residents, vendors, and colleagues, communicating in a courteous and professional manner at all times. Resolve resident issues that cannot be managed at the site level.
Ensure compliance with all local and federal laws and training to reinforce compliance culture.
Assist with special projects and and initiatives as assigned by leadership.
Required Qualifications:
Ten (10) or more years of progressive experience in properly management, including experience at the VP or Regional Director level
Proven experience providing a strong foundation across all aspects of property management
Proven track record building and leading high-performing teams across multiple sites
Demonstrated success developing,
overseeing and maintaining budgets with P&L; accountability
Strong executive presence with experience managing client and owner relationships at a senior level
Experience with property and database management software, and proficient knowledge of Microsoft Outlook, Excel, and Word
Preferred Qualifications:
A relevant bachelor's degree is considered an asset
Fluency in French an asset
Location: In office in Toronto, ON
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
📌 SVP, Multi-Family - Property & Asset Management (Toronto)
🏢 JLL
📍 Toronto