Apply healthcare scheduling expertise and advanced computer literacy as an Edmonton Care Access Representative. Work on-site coordinating care across a seven-day operating window.

CBI Home Health supports people at home and in communities across Canada. This full time representative role coordinates Personal Support Workers, Health Care Aides, and Nurses. You will balance client needs with staff availability while handling contact-center communications, intake, data management, and scheduling.

Key Responsibilities:

- Optimize provider assignments through scheduling software
- Respond to inbound and outbound calls and chats
- Resolve scheduling issues and elevate when necessary
- Maintain client, provider, and care-plan information




- Build relationships with clients, funders, and team members

Requirements:

- Two years' customer service, scheduling, or coordination experience
- Healthcare scheduling experience highly desirable
- Medical terminology or medical administration knowledge an asset
- Strong telephone etiquette and written communication
- Advanced computer literacy and excellent organization

Use healthcare coordination, scheduling software, and stakeholder communication skills to support person-centered care in Edmonton.

📌 Healthcare Scheduling Coordinator Edmonton
🏢 CBI Home Health
📍 Edmonton