Manage client satisfaction and service quality for United Services Group across a multi-site facility services portfolio in the assigned territory.

This permanent, full-time Account Manager, Operations role suits a hands-on leader with facility services, commercial cleaning, or territory management experience. You will serve as the primary client contact while coordinating subcontractors and internal teams. Your work supports reliable service, contract retention, site profitability, and operational success.

Key Responsibilities:

- Build lasting relationships with clients and subcontractors
- Anticipate client needs and implement service recovery
- Evaluate service quality and create improvement plans
- Ensure contractual and quality standard compliance




- Identify contract expansion and special project opportunities

Requirements:

- Experience managing clients, sites, and competing priorities
- Robust communication, decision-making, and leadership abilities
- Business acumen in budgets, cost control, and profitability
- Proactive, solutions-oriented, and results-oriented approach
- Ability to travel frequently with a valid driver's licence

Use customer service, problem-solving, and relationship-building strengths to manage facility services accounts across the territory.

📌 Facility Services Account Manager (Markham)
🏢 United Services Group
📍 Markham