Protect consumers through complaint resolution and regulatory analysis with FSRA's Market Conduct team. The scheduled work model is onsite.

This Compliance Officer manages complaints and inquiries involving financial service institutions and intermediaries, including mortgage and insurance professionals. You will assess severity, communicate with involved parties, document resolutions, and identify conduct concerns. The position also contributes to compliance procedures, policies, and legislative revisions.

Key Responsibilities:

- Respond to escalated inquiries from internal and external stakeholders
- Analyze complaints and systemic issues affecting consumers
- Communicate with parties throughout case resolution
- Identify conduct trends and potential consumer impacts




- Contribute to procedures, standards, legislation, and policy revisions

Requirements:

- Experience in a regulated financial services sector
- Knowledge of conduct analysis and risk-based principles
- Knowledge of regulatory tools and remediation plans
- Ability to manage caseloads within stated timelines
- Excellent oral, written, and interpersonal communication skills

Use complaint management, conduct analysis, and relationship skills to support fair financial services practices and consumer protection at FSRA.

📌 Consumer Complaints Regulatory Officer (Ottawa)
🏢 Financial Services Regulatory Authority of Ontario
📍 Ottawa