DLCG Mortgage Group is looking for a detail-oriented Compliance Officer to join our Dominion Lending Centres team. As part of one of Canada’s leading mortgage brokerage networks, supporting more than 8,000 mortgage professionals nationwide, you’ll play an important role in helping ensure mortgage files are complete, accurate and ready for commission processing.

In this role, you’ll review mortgage documentation, identify and communicate any outstanding requirements, and work directly with mortgage agents and internal teams to move files through to the final step. It’s a great opportunity for someone who enjoys detail-oriented work, problem-solving and working through a high volume of files while providing strong service to others. Reporting to the VP of Corporate Services, you’ll join a collaborative team where accuracy, organization and clear communication are key.

RESPONSIBILITIES

Review and Approve Mortgage Files:

- Review and authorize mortgage files for commission processing.
- Verify required mortgage documentation for completeness and compliance.
- Communicate file deficiencies, omissions, and required corrective measures to relevant parties and follow up to ensure all outstanding items are resolved.

Compliance and Brokerage Operations:

- Respond to and manage compliance-related emails and inquiries.
- Post corrections and updates to internal systems.
- Coordinate the signature of required forms and manage credit bureau interactions.

Reporting and Audits:

- Compile and distribute departmental production reports.
- Manage and maintain investor/lender audit information and files.
- Track and report key regulatory statistics.




- Assist with annual reporting and licensing processes.

Agent Support:

- Provide guidance on compliance documents based on regulatory requirements.
- Respond to and escalate inquiries from internal and external clients.

Policy and Procedure Management:

- Recommend and implement policies and procedures to streamline operations.
- Communicate policy and procedure updates to relevant stakeholders.
- Understand and communicate the impact of inaccuracies on operational flow.

Cross-Departmental Support:

- Collaborate with team members and cross-functional partners to support shared priorities and operational needs.
- Provide coverage and support during peak periods and team member absences.

SKILLS & ATTRIBUTES

Customer Service and Communication:

- Excellent customer service skills.
- Strong verbal and written communication skills in English.

Attention to Detail and Accuracy:

- Strong attention to detail and comfort reviewing high volumes of documentation

Organizational and Time Management:

- Excellent organizational and time management skills.
- Ability to multi-task, prioritize workflow, and meet deadlines.

Analytical Skills:

- Proven analytical skills with the ability to gather, analyze, and interpret documents and data.





Technical Proficiency:

- Proficiency with Microsoft Office applications, including Word and Outlook.
- Comfortable working in Microsoft Excel, including navigating spreadsheets, sorting and filtering information, and accurately entering and reviewing data.
- Ability to learn inquiry functions in back-office processing systems and resolve technical issues.

EDUCATION, EXPERIENCE & REQUIREMENTS

What we’re looking for:

- 2+ years of administrative, processing, compliance, or related office experience.

Preferred:

- Experience in mortgage lending, banking, underwriting, insurance, financial services, or another regulated workplace.
- Knowledge of mortgage documentation or the mortgage deal lifecycle.
- Exposure to compliance, audits, licensing, or regulatory requirements.
- A Mortgage Agent or Mortgage Broker license.
- Spoken and written French fluency.

COMPENSATION

- Extended health care and dental care
- Employee Assistance Program
- Paid vacation & personal days

TERM & HOURS

- Full-time, permanent
- Location: Our Head Office in Port Coquitlam, BC
- Working hours are Monday to Friday, 9 AM to 5 PM.
- In office parking

HOW TO APPLY

For more information or to submit your resumé, please email [email protected]

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

- Extended health care
- On-site parking

Experience:

- administrative: 2 years (required)
- mortgage industry: 1 year (preferred)

Licence/Certification:

- Mortgage Agent or Broker License (preferred)

Work Location: In person

📌 Compliance Officer, Mortgage Industry (Port Coquitlam)
🏢 DLCG Mortgage Group
📍 Port Coquitlam