Coordinate emergency roadside assistance remotely using dispatch software, mapping tools, and clear communication with Members and service providers. This full time schedule supports Eastern Ontario or Thunder Bay candidates.

As a Dispatcher, you receive requests from the Emergency Roadside Assistance Call Centre and coordinate suitable vehicles. You prioritize urgency, Member location, needs, and provider availability. The work also includes route optimization, record-keeping, and ongoing updates.

Key Responsibilities:

- Receive service requests from the Emergency Roadside Assistance Call Centre
- Prioritize requests and optimize routes using dispatch software
- Coordinate vehicles based on Member locations and needs
- Liaise with third-party providers and share necessary information
- Monitor requests and communicate timely status updates

Requirements:

- High school diploma or equivalent
- Two years of dispatching experience
- Excellent verbal and written communication skills
- Proficiency with mapping, dispatching, CRM, and telephony systems
- Broadband Internet connection and shift flexibility

Apply dispatch judgment, accurate documentation, and mapping expertise to coordinate timely roadside assistance from your home.

📌 Work From Home Roadside Dispatcher (Toronto)
🏢 CAA group
📍 Toronto