The Scheduling Coordinator is responsible for organizing and managing daily installation schedules for blinds, window coverings, and fireplaces, ensuring efficient operations, explicit communication, and customer satisfaction.
Key Responsibilities
- Schedule and coordinate daily installations and service appointments.
- Assign jobs to installers based on location, availability, and workload.
- Optimize routes to minimize travel time and maximize productivity.
- Contact customers to confirm appointments and communicate changes.
- Coordinate with production and warehouse teams to ensure products are ready before scheduling.
- Provide installers with accurate job details, addresses, and instructions.
- Track completed, pending, and rescheduled installations.
- Manage cancellations, delays, deficiencies, and return visits.
- Maintain accurate scheduling records and provide updates to management.
Required Skills
- Strong organizational and time-management skills.
- Excellent communication and customer service.
- Ability to multitask and solve scheduling conflicts.
- Attention to detail and accuracy.
- Knowledge of Excel, Outlook, and scheduling tools.
- Ability to work efficiently under pressure.
Main Objective
Ensure installations are completed on time, installers are efficiently scheduled, and customers receive excellent service while maintaining smooth daily operations at Sun Blinds.
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off