Advise University of Calgary students on financial aid and fees while applying judgment, troubleshooting skills, and policy knowledge. Support accurate student account services.

As an Enrolment Services Advisor, you will support the Office of the Registrar during substantial inquiry volumes. The work covers student loans, funding eligibility, fee assessments, payments, refunds, registration, and official records. You will collaborate with internal specialists and external government agencies.

Key Responsibilities:

- Troubleshoot government student loan processes and compliance requirements
- Investigate financial accounts, payments, credits, debits, and refunds
- Post administrative charges and student payments accurately




- Balance daily transactions and support financial reconciliation
- Identify errors and maintain financial audit compliance guidelines

Requirements:

- Three years of directly related advisory experience
- Experience investigating financial accounts and payment cashiering
- Experience applying calendar regulations and policies
- Experience with call centre and CRM technology
- Ability to manage moderate-to-high stress from volume and demand

Bring financial advising, student loan troubleshooting, cashiering, and reconciliation experience to University of Calgary Enrolment Services.

📌 Enrolment Services Financial Aid Advisor (Calgary)
🏢 University of Calgary
📍 Calgary