Handle customer calls, emails, and tickets while processing quotations and orders in a customer service role.

This Customer Service Representative manages product questions, sourcing, pricing, and order entry. The position supports customer retention and satisfaction by researching complaints, resolving problems, and providing timely feedback. You will use Microsoft Office and Prophet21 while collaborating with internal and external partners.

Key Responsibilities:

- Handle customer and sales interactions through phone, email, and tickets
- Process quotations, order entries, and product questions
- Provide on-demand expediting and timely customer feedback
- Source equal or alternative products when needed
- Research and resolve complaints to support customer satisfaction

Requirements:

- Three or more years of customer service experience preferred
- Industrial Supplies or related field experience highly preferred
- Strong verbal, written, listening, and empathy skills
- Microsoft Office and Prophet21 software experience
- Ability to manage pressure and rapid-paced requests

Bring organized communication, accurate order processing, and product problem-solving skills to customer service operations.

📌 Customer Service Order Specialist (Mississauga)
🏢 DGI Supply
📍 Mississauga