Guide members worldwide toward mental health services through crisis support, care coordination, and compassionate communication. Spring Health requires evening availability.

As a Support Coordinator at Spring Health, you will manage member needs across phone, chat, and email. You will gather information, explain services, troubleshoot technology, and connect members with suitable counseling or other mental health care. The position also involves clinical judgment during crises and explicit English documentation.

Key Responsibilities:

- Maintain availability for incoming member communications during shifts
- Gather intake details and explain available mental health services
- Develop action plans and recommend appropriate care modalities




- Support suicide-risk crises through triage and safety planning
- Research international resources and summarize patient interactions

Requirements:

- Canadian psychologist, registered social worker, or psychotherapist credentials
- Master's degree in a behavioral health field
- Two or more years of post-licensure direct clinical care
- Fluent written and verbal English for worldwide member interactions
- Flexibility to work at least three holidays annually

Use clinical judgment, empathy, and organized coordination to help Spring Health members access appropriate support worldwide.

📌 Global Mental Health Support Coordinator (Ottawa)
🏢 Alma
📍 Ottawa