As a Baker, you will be responsible for preparing a variety of baked goods, ensuring quality and customer satisfaction.
The Production Team Member is responsible for the preparation and monitoring of products to support the Guest Experience through the delivery of quality products and service.
Job Description:
❖ Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
❖ Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
❖ Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
❖ Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs
❖ Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
❖ Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
❖ Monitors fridge and freezer product inventory and submits order quantities
❖ Prepares all products as required,
minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
❖ Receives and responds to showcase and product needs
❖ Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
Policies & Procedures
❖ Follows all restaurant policies, procedures and standards
❖ Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
❖ Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
Health & Safety
❖ Works in compliance with occupational health and safety legislation
❖ follows safe work practices and procedures
❖ Uses or wears personal protective equipment or clothing as required
❖ Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
Thank you for your time and interest in Tim Hortons. Tim Hortons welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates if required.