Support veteran patients remotely across Canada through bilingual client care, inbound calls, documentation, and compassionate assistance. Work Monday to Friday, 40 hours weekly.
As Aurora's Bilingual Client Care Specialist, you will support the Veteran Concierge Team within Client Care. You will answer inquiries, process orders, manage medical documents, and collaborate with healthcare professionals and insurance providers. The position requires customer service experience, empathy, accuracy, and confidentiality while supporting medical cannabis access.
Key Responsibilities:
- Answer inbound inquiries from clients, caregivers, and healthcare practitioners
- Process orders, registrations, documents, and client requests
- Explain regulations, policies, forms, and online procedures
- Resolve complaints and document interactions for Health Canada
- Manage VAC and third-party billing processes and follow-ups
Requirements:
- One to three years of customer service experience
- Experience with VAC processes
- Experience with third-party billing processes
- Solid communication, diplomacy, organization, and attention to detail
- Medical Office Assistant certificate considered a strong asset
Bring bilingual communication, empathy, and precise client care to Aurora's veteran patient services team remotely across Canada.