Build stronger retail teams at Talize through training, coaching, and customer service leadership. This supervisor role requires availability for weekends, holidays, and closing shifts.

The Retail Floor Supervisor supports team development while maintaining smooth store operations and excellent service. You will onboard employees on POS, merchandising, loss prevention, and customer service. You will also assist with hiring, performance feedback, policy enforcement, recognition, and escalated customer concerns.

Key Responsibilities:

- Train and onboard team members across key retail procedures
- Assist with hiring, coaching, feedback, and policy enforcement
- Resolve escalated customer concerns through service recovery
- Support employee engagement through recognition
- Collaborate with management on consistent store standards

Requirements:

- Three or more years of retail management experience
- Proven leadership and team-building capabilities
- Exceptional customer service abilities
- Solid communication and listening skills
- Open availability including closing shifts and holidays

Use retail leadership, team building, customer service, and coaching skills to support Talize employees and store performance.

📌 Retail Team Leadership Supervisor (Ottawa)
🏢 Talize
📍 Ottawa