Represent ENMAX as a trusted energy advisor, resolving customer questions across phone, email, and live chat. The work is primarily remote.
This Customer Service Representative role serves thousands of Albertans while explaining billing, services, policies, and available options. You will deliver first-contact resolution, use multiple systems, and adapt as processes and priorities change. Scheduled breaks, measured performance, and rotational shifts support the call centre routine.
Key Responsibilities:
- Provide positive customer experiences across communication channels
- Offer expert advice about ENMAX services and processes
- Identify products, services, and solutions meeting customer needs
- Balance accuracy, quality, efficiency, and customer experience
- Remain adaptable as technology and priorities evolve
Requirements:
- High school diploma or G.E.D.
- One year or more customer service experience
- Ability to learn new programs and computer systems
- Articulate communication and effective relationship-building skills
- Fully versatile availability during operating hours and rotational shifts
Use your communication, product knowledge, adaptability, and resolution skills to support ENMAX customers throughout Alberta's energy service channels.