Deliver qualified bilingual customer service through dispatching, call tracking, and scheduling for Convergint customers in Laval, Quebec. Coordinate service accurately.

As Bilingual Service Coordinator, you will respond to customer calls and help make Convergint the first choice for service. You will coordinate service activities with technicians, subcontractors, and customers. Daily work also includes maintaining work orders, tracking call changes, supporting service agreements, and preparing customer communications.

Key Responsibilities:

- Respond to general enquiries and manage customer service calls
- Dispatch and schedule calls while tracking statuses and changes
- Monitor subcontractor execution and forward information to specialists




- Schedule monthly maintenance accounts and follow up with customers
- Provide service quotes with supervisor assistance and approval

Requirements:

- Excellent verbal, written, and interpersonal communication skills
- Solid telephone and personal customer service skills
- Ability to work under pressure and manage changing priorities
- Minimum one year of relevant call center, dispatch, customer service, or administrative experience
- Security industry experience preferred

Use bilingual customer communication, dispatch coordination, scheduling, and follow-up skills to strengthen Convergint service delivery in Laval.

📌 Customer Service Dispatch Coordinator (Laval)
🏢 Convergint Technologies
📍 Laval