Explain financial products, resolve account issues, and deliver trusted member service as a State Employees' Credit Union representative.

This Member Services Representative position combines account servicing, product education, and operational support. You will recommend services based on member needs, provide quality referrals, process account and loan-related requests, and protect confidential information. Ongoing training builds knowledge across branch operations and specialized services.

Key Responsibilities:

- Educate members about Credit Union products and services
- Provide referrals for advisory, insurance, retirement, trust, and mortgage services
- Contact members regarding assigned deposit and loan collection reports




- Process credit advances and assist with secure deposit access
- Maintain confidentiality while following security and control procedures

Requirements:

- High school diploma or GED equivalent required
- Demonstrated proficiency in all Associate MSR responsibilities
- Strong communication, listening, and problem-solving skills
- Two years of SECU or related experience strongly preferred
- Bachelor's, CCUE, or qualifying associate degree preferred

Use financial services knowledge, member education, and careful account handling to support SECU members and their requests.

📌 Financial Services Member Representative (Oxford County)
🏢 State Employees' Credit Union
📍 Oxford County