Job Title: Farm Business Representative (Level 1)
Location: G3 Melville
The Farm Business Representative (Level 1) is responsible for procuring grain and supporting a Customer Relationship Management strategy in the marketing zone for the location. This role maintains relevant customer data and executes segmented marketing and sales plans for customers and prospects that achieve G3’s goals and positively differentiates G3 from the competition.
KEY RESPONSIBILITIES:
Following corporate standards, identifies priority farmer customers and prospects and executes customer relationship management strategy for the zone, including contact strategy and other campaigns
Maximizes priority customer retention by ensuring positive customer experience during contracting, deliveries, financial transactions and general interactions; works closely and collaboratively with all terminal and head office staff to achieve this customer experience goal
Monitors programs, services and prices offered to farmers by G3’s competitors and provides this information and related recommendations to G3 management and trading desks
Follows established processes in place to limit financial risk for all contracting issues such as sign-up and cancellations
Supports farmer customer compliance with their G3 contract obligations and minimizes exceptions that do not contribute to G3 profitability
Ensures accurate and timely reporting of all relevant business information to and from G3 head office, including prompt entry of contracts into corporate systems and maintenance of current information related to contract status
Maintains customer information for the marketing zone, including contact information, customer preferences and contact history
Promotes G3 programs and cash bids to farmers in the zone to achieve and exceed budget goals for the terminal
Monitors and manages position limits
Complies with requirements of G3’s Food Safety Quality Management System (FSQMS)
Performs other related duties as assigned
QUALIFIED QUALIFICATIONS & EXPERIENCE:
Post-secondary degree or diploma in Agriculture or related field
Minimum 3 years of business experience
Knowledge of grain buying and handling a definite asset
Proficiency in Microsoft Excel, Word, and Outlook, and an ability to become proficient in Microsoft Dynamics and the grain contracting modules of G3’s enterprise software.