JOB POSTING:

COORDINATED SERVICE PLANNER

Posting date: Wednesday, November 4, 2026 Application Submission Deadline: November 15, 2026

Coordinated Service Planning supports children/youth and their families who have complex, multiple needs with creating a single service plan. Coordinated Service Planning makes sure that all the professionals involved with a child/youth and their family are working together as a team towards the child/youth's and family's goals, and that the child/youth and family are kept informed of what's going on at all times.

Contact Hamilton's Child and Youth Services Program is currently recruiting 1 highly motivated professional for the following position:

Position: COORDINATED SERVICE PLANNER, CHILD AND YOUTH SERVICES

Category

Full-time Permanent (1.0 FTE)

Effective Date

Vacant Position - As soon as possible

# Positions Available

1

Potential Hourly Rate

$29.768/hour to $37.666/hour

Reports to

Children and Youth Services Manager

Location

Main Office Site: 140 King Street East, Hamilton

Travel may be required throughout Hamilton and surrounding communities.

Contact Hamilton has a Remote Work Policy that allows employees to work from home up to 5 days/week. Employees are required to attend the Main Office Site to provide on-site responder duties (typically once a month) and when requested by their Manager, including on-site quarterly team meetings.

Key Duties (not exhaustive)

This position provides service coordination and facilitation support to children, youth, and families with multiple and/or complex needs. Responsibilities include:

- Receives and prioritizes referrals for Coordinated Service Planning based on need and urgency.
- Serves as the primary point of contact for children,



youth, and families participating in Coordinated Service Planning.
- Facilitates person-centred planning meetings with children, youth, families, and service providers to identify goals, priorities, and coordinated actions.
- Develops, documents, and maintains comprehensive
- Coordinated Service Plans that reflect family-driven goals and clearly assigned action items.
- Coordinates ongoing communication among service providers to ensure cooperative and integrated service delivery.
- Reviews and updates Coordinated Service Plans on a regular basis and facilitates plan review meetings as required.
- Supports linkage to community resources, services, and sectorspecific planning processes, including developmental, mental health, educational, and health-related services.
- Supports the Case Resolution process and children and youth receiving Complex Special Needs (CSN) funding, including the development, monitoring and review of CSN budgets.
- Builds and maintains effective working relationships with children, youth, families, community agencies, school boards, healthcare providers, and other system partners.
- Maintains current knowledge of child and youth services, community resources, sector initiatives, and relevant protocols.
- Completes accurate and timely documentation, reporting,



and database entry in accordance with organizational standards and business rules.
- Participates in stakeholder meetings, Communities of Practice, committees, and special projects that support service coordination and system improvement.

Minimum and Preferred Qualifications

- Post-secondary degree or diploma in a related human service field, ideally Child and Youth Studies, Social Work, Social Services, Disability Studies, or a related discipline.
- Minimum 5 years' experience working in child and youth services supporting children, youth, and families experiencing multiple and/or complex needs.
- Experience coordinating services and facilitating collaborative planning processes involving multiple stakeholders.
- Experience supporting children and youth with complex presentations, including developmental, behavioural, mental health, FASD, ASD, and/or other complex needs.
- Demonstrated knowledge of Hamilton's child and youth service system and community resources.
- Experience managing complex situations and resolving service coordination issues.
- Strong facilitation, documentation, and relationship‐building skills.

Skill Set

- Demonstrates Contact Hamilton's values and service principles: Integrity, Diversity, Empathy, and Accountability.
- Client Service Coordination: Able to support families through complex service systems and coordinate multidisciplinary service planning activities.
- Clinical Risk Assessment and Risk Mitigation: Able to identify concerns, assess risks, and respond appropriately within established processes.
- Collaboration/Networking: Able to establish and maintain effective working relationships with

📌 Coordinated Service Planner (Canada)
🏢 Contact Hamilton for Children's and Developmental Services
📍 Canada