Scotiabank seeks Customer Care Advisors in Halifax who combine attentive communication with problem-solving for inbound customer calls across Canada. Full-time work starts January 2027.

This Customer Care Advisor role supports Scotiabank's Contact Centre and Client Experience Centre. You will investigate transaction inquiries, lost cards, and billing concerns. You will apply product knowledge, digital banking support, and needs-based solutions to help customers.

Key Responsibilities:

- Provide advice and solutions through high-volume inbound telephone calls
- Investigate customer inquiries and identify needs-based solutions
- Apply expert knowledge of Scotiabank products and services
- Identify opportunities to maximize each customer experience




- Navigate internal systems while engaging with customers

Requirements:

- At least one year delivering enhanced customer service experiences
- High School Diploma or recognized educational equivalent
- Robust interpersonal, communication, and problem-solving abilities
- Comfort navigating software and supporting digital banking options
- Preferred keyboarding speed of 25–30 words per minute

Bring customer care, communication, and investigation skills to Scotiabank's Halifax Contact Centre as a Customer Care Advisor.

📌 Scotiabank Customer Care Advisor Halifax (Halifax Regional Municipality)
🏢 Scotiabank
📍 Halifax Regional Municipality