Support legal settlement inquiries remotely as a Customer Service Representative, using transparent communication and strong multitasking skills. Work Monday through Friday, 8:00 AM to 5:00 PM Pacific.
This full-time customer service position supports a leader in Legal Settlements. You will answer questions about class action lawsuits, settlement details, eligibility, claim procedures, deadlines, and payment timelines. The work also includes claim-form assistance, website navigation, CRM documentation, and issue escalation.
Key Responsibilities:
- Answer inbound calls about class action lawsuits
- Explain eligibility, procedures, deadlines, and payment timelines
- Assist with claim forms and settlement website navigation
- Document customer interactions in the CRM system
- Escalate sensitive issues to supervisors or legal teams
Requirements:
- High school diploma or equivalent required
- Customer service experience, preferably in high-volume call environments
- Excellent verbal and written communication skills
- Fluent English proficiency
- Microsoft Office and customer service software proficiency
Apply your customer service, problem-solving, and communication skills while supporting callers with legal settlement information remotely.