Drive client satisfaction through proactive communication and issue resolution at Foundever®, supporting account management and program delivery. This role focuses on client experience.

The Client Satisfaction Coordinator manages current and existing accounts while supporting seamless program implementations. You will maintain documentation, communicate processes, and resolve client concerns. The position also supports service level adherence, process optimization, and client reporting.

Key Responsibilities:

- Build client relationships and understand requirements and expectations
- Monitor contracted service level agreements and applicable targets
- Document and communicate corporate client complaints
- Update Statements of Work for evolving client needs
- Prepare and deliver client presentations and Monthly KPI reports

Requirements:

- One to three years in a client service role
- Bachelor's Degree in Management
- Experience addressing client concerns and resolving complaints
- Ability to analyze data and recommend process improvements
- Ability to pass a criminal background check

Support Foundever® clients with relationship building, complaint resolution, service monitoring, and accurate program documentation.

📌 Client Satisfaction Coordinator (Vancouver)
🏢 Foundever Brasil
📍 Vancouver