Support damp, mould and condensation services through clear customer communication as a Tenant Liaison Assistant within Moray Council's Housing Asset Management Team. Work hybrid while coordinating investigations, repairs and improvement programmes.
This assistant role supports customer-focused housing investment programmes across Moray Council. You will liaise with tenants, arrange inspections, maintain records, and explain recommended actions, responsibilities and timescales. The work includes windows, doors, kitchens, bathrooms, roofing and insulation measures.
Key Responsibilities:
- Schedule damp, mould and condensation investigation surveys
- Prepare written investigation outcome reports for customers
- Coordinate inspections, surveys and repair appointments
- Maintain accurate investigation and remedial work records
- Gather feedback and report service improvement concerns
Requirements:
- Proven administration and clerical experience
- Skilled telephone, email and customer enquiry experience
- Microsoft Office, Excel and Access software experience
- Three National 5 qualifications including English
- Full UK driving licence and hybrid working ability
Bring accurate administration, housing communication and customer care skills to support Moray Council's investment programmes and tenant outcomes.