Support client satisfaction at Foundever® through bilingual communication, account coordination, and issue resolution in a remote Canada role. Help sustain exceptional client experiences across current operations.
The Coordinator, Client Satisfaction manages current and existing accounts while supporting program implementations and client experiences. The role targets a 95% CSAT rating through proactive communication, complaint resolution, documentation, and process optimization. You will update Statements of Work, prepare Monthly KPI reports, and coordinate client communications.
Key Responsibilities:
- Build client relationships and understand requirements and expectations
- Monitor contracted service level agreement adherence and targets
- Resolve client complaints within specified business-day metrics
- Update Statements of Work for current client needs
- Prepare and deliver client presentations and Monthly KPI reports
Requirements:
- One to three years of client service experience
- Bachelor's Degree in Management
- Bilingual English and French skills are an asset
- Ability to coordinate resources, schedules, objectives, and project measures
- Ability to pass the required criminal background check
Bring client service, bilingual communication, and coordination skills to Foundever® while supporting measurable satisfaction and contractual service standards.