Protect Scotiabank clients in Scarborough through scam-risk assessment, active listening, and persuasive communication during evening shifts. Help interrupt manipulation and limit financial loss.

The Client Scam Intervention Specialist reviews alerts and referrals, assesses client activity, and contacts clients facing suspected scams. You will identify vulnerability and social-engineering indicators while applying safeguarding and escalation protocols. The position requires timely decisions, accurate documentation, and respectful client-focused service.

Key Responsibilities:

- Review scam alerts and referrals from internal partners
- Assess transactions, account history, and scam-risk indicators
- Contact clients to validate activity and circumstances




- Deliver scam education and practical account-protection guidance
- Document investigations, decisions, actions, referrals, and outcomes

Requirements:

- Robust English verbal and written communication skills
- Active listening, empathy, judgment, and persuasive communication
- Analytical and investigative ability to assess risk
- Ability to manage sensitive, stressful client conversations
- Fraud, banking, investigations, or client-service experience preferred

Apply scam-risk assessment, client safeguarding, and clear communication to support timely intervention at Scotiabank in Scarborough.

📌 Scam Intervention Specialist Scarborough (Toronto)
🏢 Scotiabank
📍 Toronto