Manage social media customer interactions in Vancouver with strong written communication, problem-solving, and a customer-first approach. This permanent hybrid role requires office attendance one or two days weekly.

The Customer Experience & Social Media Communications Specialist supports a growing consumer-focused company. You will handle inquiries, comments, direct messages, and proactive updates about orders, shipping, and inventory. The position also connects customer feedback with Marketing, Operations, and warehouse teams.

Key Responsibilities:

- Manage inquiries, comments, and direct messages across social platforms
- Resolve customer issues promptly and professionally
- Communicate proactively about delays, shipping, addresses, and inventory
- Maintain a warm, explicit,



consistent brand voice
- Share recurring concerns and customer insights with teams

Requirements:

- Minimum two years' relevant customer service or social media experience
- Excellent written communication, grammar, and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Customer-first approach and relevant Shopify experience are assets
- Ability to work in Vancouver one or two days weekly

Apply your social media communication, customer service, and problem-solving skills to improve customer experiences across every interaction.

📌 Social Media Customer Experience Specialist (Vancouver)
🏢 RecruitPod Global
📍 Vancouver