Salary Range

$115,112.13 - $135,425.30

The City of Vernon is looking for an experienced and team-oriented HR Services Manager to join our team.

Reporting to the Interim Director, HR Services, the HR Services Manager provides leadership and oversight of day-to-day HR Services and supports the organization in attracting, developing and retaining a skilled and engaged workforce.

This role is a key partner to leaders across the organization, providing practical, timely and solutions-focused advice while ensuring responsive, high-quality service to stakeholders.

What You'll Do:

- Lead and support the delivery of day-to-day HR Services across the organization.
- Provide advice and coaching to leaders on employee and labour relations, performance management, workplace matters, policy and HR Services practices.
- Lead and support labour and employee relations activities, including investigations, grievance management and collective agreement administration.
- Develop, review and implement HR Services policies, procedures and programs that support organizational priorities, promote consistent practices and ensure legislative compliance.
- Support workforce planning, organizational change, talent management and employee engagement initiatives.
- Provide leadership, coaching and direction to HR Services staff, fostering accountability, collaboration and a high‑performing, service‑focused team.
- Support HR Services budgeting, including monitoring expenditures and identifying opportunities to improve efficiency and value.
- Identify opportunities to improve HR Services processes, systems, automation and service delivery.
- Build strong partnerships with leaders, employees and stakeholders,



delivering responsive, customer‑focused HR Services.
- Partner with leaders and employees to promote a respectful, inclusive and positive workplace culture.
- Support the Interim Director, HR Services with strategic initiatives, organizational projects and emerging people priorities.
- Ensure practices are consistent, legislatively compliant and aligned with City policies and values.

What You Bring:

- A degree or diploma in Human Resources, Business Administration or a related discipline.
- A Chartered Professional Human Resources (CPHR) designation.
- Five years of progressively responsible HR Services experience, including at least three years of management or supervisory experience leading, coaching or developing staff.
- Experience providing HR Service advice to leaders and managing complex employee and labour relations matters, including collective bargaining, investigations, and performance management.
- Experience developing, reviewing and implementing policies, procedures and HR Services programs.
- Demonstrated financial and business acumen.
- Strong knowledge of employment legislation, HR Services best practices and policy development.
- Excellent communication, relationship‑building, problem‑solving and conflict‑resolution skills.
- A customer‑focused approach, with a demonstrated ability to deliver responsive, practical and solutions‑oriented service to stakeholders.
- Strong project management and HRIS/HCM systems implementation and experience; Workday experience is an asset.
- Experience working in a unionized or public‑sector environment is an asset.
- An equivalent combination of education, training and experience may be considered.

📌 HR Services Manager (Canada)
🏢 City of Vernon BC Canada
📍 Canada