Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.

We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.

We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview:

Review and process trade requests from internal and external parties. Identify, address and resolve issues associated with transaction processing.

Responsibilities:

- Ensure all Financial and Non-Financial transaction requests are processed accurately and within the establish department service levels
- Collaborates with the Recordkeeping team members to investigate and provide timely resolution to all escalated requests and issues associated with the posting of transactions, opening of accounts, reconciliation and other fund-related issues, escalating to Recordkeeping management as required




- Identifies opportunities for improved processing and input accuracy by monitoring all errors for recurring issues
- Review and update account information based on daily control reporting as required
- Responds to inquiries and requests from internal CIBC Mellon Departments and external clients and client representatives regarding account activity
- Actively identify areas for service and process improvement
- Communicate with other Record Keeping business units on daily basis to resolve service delays e.g. documentation Not In Good Order, Settlement issues, client approval requirements

Qualifications:

- Preferred College or University degree with focus on finance
- Experience in the mutual and pooled fund industry an asset.
- FundSERV knowledge an asset
- Robust Communication; time management skills

CIBC Mellon's Values: Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies:

- The salary band for this position ranges between $$45,600 - $68,400
- Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training, and internal equity.
- Please note, our recruitment process may include the use of AI-assisted tools.
- This posting is for an existing vacancy.

📌 Account Administrator, Recordkeeping (Toronto)
🏢 CIBC Mellon
📍 Toronto