Account Manager, Customer Lifecycle (BC & Alberta) Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle. In this role, you will manage a portfolio of customers within an assigned industry sector, with responsibility for recurring revenue from software subscriptions, positioning services, and software and hardware maintenance plans. You will proactively engage customers to understand their business and technology needs, support the adoption of Cansel solutions, and identify opportunities to strengthen and expand each customer relationship.

Manage a portfolio of existing Cansel customers and build strong relationships through proactive, regular engagement. Manage subscription, software, service, and maintenance plan renewals while achieving or exceeding assigned revenue targets. Develop a strong understanding of each customer's business, workflows, and technology needs.

Help customers maximize the value and adoption of their Cansel solutions. Identify upselling, cross-selling, and account expansion opportunities. Recommend products, services, and subscriptions that address customer requirements.

Partner with Sales, Technical, Operations, and other internal teams to coordinate renewal strategies, customer opportunities, and internal resources. Research and prepare for customer conversations. Follow up on commitments, quotations, renewals, and sales opportunities to maintain momentum.

Maintain accurate customer, renewal, and opportunity information in the CRM. Deliver a high level of customer service while balancing customer needs with Cansel's retention, growth, and commercial objectives. Previous experience in sales, account management, customer success, customer service, or a related customer-facing role.

Strong customer relationship and account management skills. A genuine interest in understanding customers' businesses, challenges, and technology needs. A commercial mindset and motivation to meet or exceed revenue targets.





Confidence proactively contacting customers and leading conversations by phone, email, and virtual meeting. The ability to uncover customer needs through effective questioning, research, and active listening. Strong customer service, interpersonal, and communication skills.

The ability to manage multiple customers, renewals, and sales opportunities while prioritizing work effectively.

Experience working with CRM systems and maintaining accurate customer and sales information. The willingness and ability to continually learn new products, software, and technology solutions. A self-motivated approach and the ability to manage a broad customer portfolio with minimal supervision. Strong working knowledge of Microsoft Office applications.

Experience within the geospatial, surveying, scanning, engineering, construction, or technology industry.

Experience managing subscription, SaaS, or other recurring-revenue customers.

Experience with Salesforce or another CRM platform.

Experience supporting customer renewals, retention, or account growth. 55,000 CAD annually. 30,000 CAD. 85,000 CAD annually. Commission incentives are uncapped, providing the prospect to earn above the stated on-target earnings when performance exceeds assigned targets. Flexible extended health and dental benefits.

Group life, short-term disability, long-term disability, accidental death and dismemberment, and critical illness insurance. Access to an online pharmacy. A professional book program supporting continued learning and development.

Free access to an online course database. Exclusive discounts on shopping, sports, movies, travel, and more through Perkopolis. Preferred rates on personal insurance. A generous long-service recognition program.

Cansel is proud to be an equal opportunity employer and values the diversity of its employees. All qualified applicants will receive consideration for employment without discrimination based on race, color, ancestry, place of origin, religion, marital or family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by applicable law.

📌 Account Manager, Customer Lifecycle (BC & Alberta) (Calgary)
🏢 Cansel Branding
📍 Calgary