Shape AdminAdvantage operations from Toronto in a hybrid management position focused on scalable delivery, governance, and prevention.

Manulife’s Manager, AdminAdvantage Client Services, strengthens service consistency across varying client portfolios and complexity levels. You will lead senior escalations, coordinate systemic issue resolution, and influence operating models, processes, and tools. The role also develops team capability and embeds improvements across AdminAdvantage Operations.

Key Responsibilities

Act as senior escalation point for complex client issues

Lead root cause analysis and preventative solutions

Drive workforce planning and resource allocation

Influence operating models, processes, and delivery frameworks





Embed improvements and sustain change across teams

Requirements

Extensive leadership experience managing complex service teams

Experience overseeing large-scale client implementations preferred

Robust project management and business analysis expertise

Ability to influence senior cross-functional stakeholders

French and English communication skills considered an asset

Lead operational governance, systemic resolution, and scalable change while developing teams serving complex AdminAdvantage client portfolios.

📌 AdminAdvantage Operations Delivery Manager (Winnipeg)
🏢 Manulife
📍 Winnipeg