Administrative Assistant Period 2 +years Work Location: Any Street Work At Home Quebec CAN A1A 1A1 Key accountabilities · Own complex, aged, escalated, or exception-based administrative cases from intake through resolution, coordinating required follow-up and maintaining explicit accountability for next steps. · Investigate file discrepancies, system issues, workflow breaks, incomplete documentation, and recurring exceptions by reviewing available records and consulting appropriate partners. · Apply established policies, procedures, controls, and authorities to non-routine situations; document the rationale for actions taken and escalate matters requiring policy interpretation, material remediation, or higher approval. · Assess operational and client risk within assigned authority, identify potential control gaps, and ensure concerns are clearly documented and escalated. · Perform targeted quality reviews or peer checks, identify recurring errors or process gaps, and provide factual observations to leaders and process owners. · Act as a subject-matter resource by providing procedural guidance, peer support, onboarding assistance, and knowledge transfer without formal people-management accountability. · Support the development and maintenance of procedures, job aids, training materials, and administrative controls. · Partner with Loyalty specialists, leaders, technology teams, operations, and other business areas to resolve issues spanning multiple processes or systems. · Analyze recurring defects, complaints, exceptions, aged items,



and manual workarounds; identify root causes and recommend practical improvements that reduce risk and rework. · Support testing, operational readiness, and implementation of process or system changes, where assigned. · Protect client information and reinforce adherence to applicable privacy, security, quality, risk, and regulatory requirements Must haves: · College diploma or an equivalent combination of education and significant relevant experience. Attention to details is a must. · Progressive experience in mortgage, lending, banking, renewals, retention, servicing, or financial-services operations. · Demonstrated ability to investigate and resolve complex administrative issues across multiple stakeholders, processes, and systems. · Strong written and verbal communication skills, including the ability to explain processes and document decisions, risks, and recommendations clearly. · Demonstrated analytical, root-cause, problem-solving, quality-review, and risk-awareness capabilities. · Ability to prioritize complex work, influence partners without direct authority, and remain effective during high volume or rapid change. · Ability to provide peer guidance, share knowledge, and support onboarding without formal people-leadership responsibility. -Bilingual French and English capability (written and verbal)



where required to support clients across jurisdictions.

At least business level Nice to haves: · Advanced knowledge of mortgage renewal and servicing processes, administrative controls, client documentation, and related systems. · Experience supporting escalations, root-cause analysis, procedure development, operational reporting, testing, or change implementation. · Experience identifying control gaps and recommending improvements to quality, efficiency, service levels, or the client experience. · Demonstrated ability to coordinate competing priorities and resolve issues across business and technology partners. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Prospect Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

📌 Administrative Assistant (Quebec City)
🏢 Dexian
📍 Quebec City