1 month contract extension (high likelihood of extension) On-site in Thunder Bay (travel, mileage, accommodation, food covered) Hourly Rate: $55-65/hr incorp Start date would be in Jan/Early Feb Required Skills &

Experience Prior Meditech Expanse go-live, training, or stabilization experience. Demonstrated experience supporting end users in a healthcare setting and familiarity with clinical or operational workflows relevant to assigned areas. Strong communication, coaching, customer-service, and issue-triage skills; ability to remain calm and organized in a rapid-paced clinical environment.

Primary responsibility to support clinicians and operational users as they use Meditech Expanse during go-live. ATE staff offer timely, in-person guidance at the point of work, reinforce approved workflows, and route issues to the appropriate internal team. This is primarily end-user adoption and workflow support.

Key Responsibilities Provide visible, responsive support in assigned departments and shifts, including days, evenings, nights, weekends, as agreed.



Coach users through approved Expanse workflows, navigation, documentation, orders, and other in-scope tasks relevant to the team / department. Reinforce training and policies; use teach-back and concise, respectful guidance while minimizing disruption to patient care.

Identify patient-safety, access, downtime, and workflow concerns; escalate promptly through the projects go-live defined chain of command. Distinguish user questions from potential defects, access problems, and enhancement requests. Protect confidential information, follow facility policies, and complete required orientation, access, and security training.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

📌 ATE Support (Ontario)
🏢 Insight Global
📍 Ontario