Lead bilingual client services for Manulife’s AdminAdvantage portfolio in Montreal, combining team leadership with complex implementation oversight. Work in a hybrid arrangement supporting clients across jurisdictions.
The Bilingual
Manager leads Client and Account Specialists delivering end-to-end AdminAdvantage services. This senior leadership role oversees implementations, enrolments, ongoing service delivery, escalations, and portfolio performance. It requires French and English communication, Group Benefits knowledge, and cross-functional alignment.
Key Responsibilities
- Lead, coach, and develop Client and Account Specialists
- Oversee complex implementations, enrolments, and ongoing service delivery
- Monitor portfolio health and address emerging client risks
- Resolve high-impact issues with cross-functional stakeholders
- Drive consistent service standards across client portfolios Requirements:
- Fluency in French and English is required
- Post-secondary education or equivalent experience
- Extensive leadership experience in complex client-focused environments
- Deep understanding of Group Benefits and enrolment processes
- Proficiency with Microsoft Office 365 tools Apply your bilingual leadership, Group Perks expertise, and escalation management skills to AdminAdvantage client services at Manulife.