Lead bilingual client services for Manulife’s AdminAdvantage portfolio in Montreal, combining team leadership with complex implementation oversight. Work in a hybrid arrangement supporting clients across jurisdictions.

The Bilingual Manager leads Client and Account Specialists delivering end-to-end AdminAdvantage services. This senior leadership role oversees implementations, enrolments, ongoing service delivery, escalations, and portfolio performance. It requires French and English communication, Group Benefits knowledge, and cross-functional alignment.

Key Responsibilities

Lead, coach, and develop Client and Account Specialists

Oversee complex implementations, enrolments, and ongoing service delivery

Monitor portfolio health and address emerging client risks





Resolve high-impact issues with cross-functional stakeholders

Drive consistent service standards across client portfolios

Requirements

Fluency in French and English is required

Post-secondary education or equivalent experience

Extensive leadership experience in complex client-focused environments

Deep understanding of Group Benefits and enrolment processes

Proficiency with Microsoft Office 365 tools

Apply your bilingual leadership, Group Advantages expertise, and escalation management skills to AdminAdvantage client services at Manulife.

📌 Bilingual Client Services Manager (Winnipeg)
🏢 Manulife/John Hancock
📍 Winnipeg