Position Type: Permanent As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, adaptable work options, meaningful experiences, and supportive leadership.

The Medical Authorization

Centre (MAC) within Federal Administered Programs is a center of expertise specializing in the authorization and reimbursement of health perks. As a Medical Authorization Centre Analyst, you are on the front line receiving health related incoming calls, faxes, mail and web based requests from health care professionals.

The Medical Authorization

Centre offers a consistent schedule with a shift between the hours of 12:00 pm and 8:30 pm Atlantic Time, no weekends! Comprehensive health and dental plan that is 100% employer paid effective on your first day ~ Permanent full-time position with opportunity to grow in a well-established organization ~100% employer-matched Defined Contribution Pension Plan ~ Annual Incentive Bonus which recognizes your contribution to our success ~ In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program ~ Monday to Friday shifts and no weekends ~ We offer an extensive virtual paid training program, ensuring you are prepared for your new career ~ Emphasis on work life balance, providing a personal wellness account, health resources and fitness center discounts ~ Currently our analysts are working from home; A diverse team of colleagues with multiple fields of expertise Respond to requests related to health care benefits, program eligibility,



and other general inquiries Are committed to excellence in customer service; providing the highest level of dedication in all service areas Liaise directly with medical consultant(s) and health care professionals for clarifications on requests You are a good communicator – through email and phone, you are clear, concise and friendly Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously The ability to correspond with clients, medical consultants, health care professionals and stakeholders, through various means of communication You are able to concentrate and have high attention to detail while using a computer for prolonged periods of time Those who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environment Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages Working Conditions and Work from Home requirements: Employee may be subject to internal physical site inspections Private working area that has a locked door, secure locked perimeter doors (patio doors require a locking bar or pin), an approved locking file cabinet and a locked office space in a controllable environment Employees must connect to an approved home network (we would either provide or specify the acceptable routers/connectivity equipment) No default passwords if using a home router etc.



and the password must be compliant with our security policies Work area must be private and free of household noise Location of the work area mitigates risks to privacy; E-work space must be secured before walking away Headset is mandatory i.e. no speaker phone so family or roommates cannot hear others on the call #CBM1 46,292 - 52,078 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs.

Payments under these programs are discretionary and subject to both individual and organizational results. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process.

While

Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. If you experience any technical issues throughout the application process, please email: Medavie. We are recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada's Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.

📌 Bilingual Customer Service Analyst (Vancouver)
🏢 Medavie
📍 Vancouver