Business Analyst (Toronto)

Business Analyst (Toronto)

08 Nov
|
Experis
|
Toronto

08 Nov

Experis

Toronto

Role: Salesforce Business Analyst Location: Toronto, ON Work Model: Hybrid preferred, open to remote Start Date: Nov 2026 End Date: Mar 2027 Job Duties: Gather, analyze, and document business requirements for the migration to Service Cloud Voice. Facilitate workshops with service operations, contact center leadership, and IT stakeholders to define future-state processes, agent workflows, reporting requirements, and success metrics. Support backlog creation, user stories, testing, and business readiness activities.

Key Experience: Salesforce Service Cloud requirements gathering and analysis Contact center operations and customer service processes Process mapping, user story development, and acceptance criteria definition Service Cloud Voice and agent experience transformation initiatives User acceptance testing and change management support

📌 Business Analyst (Toronto)
🏢 Experis
📍 Toronto

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