Lead business transformation in a hybrid Whitby role, using process improvement and data analysis to modernize customer services at the Region of Durham.

As Specialist, Business Services, you will support Service Durham’s Service Strategy and Transformation team. The work connects customer experience, digital platforms, workflow redesign, and operational performance. You will translate customer and service insights into practical requirements, recommendations, and implementation plans.

Key Responsibilities

Lead service reviews, process improvement, and business transformation initiatives

Analyze operational, customer, financial, workforce, and digital-channel data

Develop process maps, journey maps, blueprints, and workflow documentation

Translate findings into requirements, user stories,



and acceptance criteria

Develop dashboards, performance measures, reports, and transformation frameworks

Requirements

Post-secondary degree or equivalent education and experience

Several years of relevant business analysis or transformation experience

CBAP, PMP, Lean Six Sigma, or CCXP certification

Experience with dashboards, KPIs, Power BI, Excel, or reporting tools

Robust analytical, facilitation, communication, and report-writing skills

Bring process optimization, business analysis, and customer experience expertise to Service Durham’s modernization initiatives in Whitby.

📌 Business Transformation Specialist Whitby (Winnipeg)
🏢 Durham Region (The Regional Municipality of Durham)
📍 Winnipeg