5+ years of experience working with enterprise Contact Centre / CCaaS technologies.

Robust understanding of CCaaS architecture, telephony, customer journeys, routing, and contact centre operations .

Experience integrating Amazon Connect with AWS Lambda and REST APIs .

3+ years of hands-on Amazon Connect experience in implementation, configuration, engineering, or production support.

Strong understanding of: Amazon Connect Contact Flows; Queues and Routing Profiles; Skills-based / intelligent routing; IVR and voice workflows; Agent Workspace; Omnichannel contact centre environments

Working knowledge of AWS services :

Lambda; API Gateway; DynamoDB;S3; CloudWatch; IAM; EventBridge; SNS/SQS

Preferred Experience

- Amazon Lex and conversational AI.
- Amazon Bedrock, Generative AI, or Agentic AI.
- Amazon Q in Connect.
- Contact Lens and Customer Profiles.
- Experience migrating from Genesys, Cisco, Avaya, NICE, or Five9 .




- CRM integrations such as Salesforce or ServiceNow.
- Experience within banking or financial services sector .
- AWS certifications, particularly Amazon Connect or AWS Solutions Architecture.
- Experience working on large enterprise Contact Centre modernization/transformation programs.

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human. Thank you for your interest in your next great opportunity with Bevertec

Only those selected for an interview will be contacted, Bevertec is committed to Employment Equity and encourages applications from all qualified candidates. In accordance with the Accessibility for Ontarians

📌 CCaaS Specialist (Toronto)
🏢 Bevertec
📍 Toronto