Lead Definity’s cloud-native Contact Center AI platform through hybrid work, using Google Cloud Platform, APIs, and omnichannel technologies.

This senior technology leader oversees end-to-end delivery across Definity’s contact centre ecosystem. You will support AI-powered experiences for Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline. The work includes platform strategy, technical designs, secure integrations, and collaboration with business and engineering partners.

Key Responsibilities

Define platform strategy, architecture, and delivery direction

Design resilient cloud-native omnichannel contact center solutions

Integrate routing, scripting, recording, and CRM capabilities

Lead complex initiatives, troubleshooting, and root cause analysis





Provide subject matter expertise across multidisciplinary teams

Requirements

Computer Science, Information Systems, or related degree

Seven-plus years designing enterprise-scale engagement solutions

Hands-on Google Cloud Platform and cloud-native architecture experience

Programming experience with Java, Python, or Node.js

Understanding of security, CI/CD, integrations, and regulated environments

Apply cloud-native architecture, Google Cloud expertise, and AI leadership to deliver secure omnichannel experiences at Definity.

📌 Cloud Contact Center AI Lead (Winnipeg)
🏢 Definity
📍 Winnipeg