Lead Definity’s cloud-native Contact Center AI platform through hybrid work, using Google Cloud Platform, APIs, and omnichannel technologies.This senior technology leader oversees end-to-end delivery across Definity’s contact centre ecosystem. You will support AI-powered experiences for Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline. The work includes platform strategy, technical designs, secure integrations, and collaboration with business and engineering partners.Key Responsibilities:

Define platform strategy, architecture, and delivery directionDesign resilient cloud-native omnichannel contact center solutionsIntegrate routing, scripting, recording, and CRM capabilitiesLead complex initiatives, troubleshooting,



and root cause analysisProvide subject matter expertise across multidisciplinary teamsRequirements:

Computer Science, Information Systems, or related degreeSeven-plus years designing enterprise-scale engagement solutionsHands-on Google Cloud Platform and cloud-native architecture experienceProgramming experience with Java, Python, or Node.JsUnderstanding of security, CI/CD, integrations, and regulated environmentsApply cloud-native architecture, Google Cloud expertise, and AI leadership to deliver secure omnichannel experiences at Definity.

📌 Cloud Contact Center Ai Lead (Winnipeg)
🏢 Definity
📍 Winnipeg