Company Overview

PUROCLEAN provides property emergency services to residential and commercial communities across Canada. The team focuses on meeting customer needs and resolving property problems efficiently.

Contents Manager

About the Role

PuroClean Restoration Edmonton South is looking for an organized, hands-on Contents Manager to lead our contents restoration team. You will oversee the packing, inventory, cleaning, storage, and return of customers’ belongings following property damage.

This role combines team leadership, project coordination, quality control, and customer service. We’re looking for someone who can keep multiple jobs moving, maintain accurate documentation, and treat customers and their belongings with care during a stressful time.

Key Responsibilities

Contents Operations

- Plan and oversee contents assessments, pack-outs, cleaning, storage, and pack-backs.
- Schedule crews, assign daily tasks, and coordinate labour, equipment, supplies, and transportation.
- Coordinate with project managers to meet job schedules, scope requirements, and customer expectations.
- Ensure belongings are properly photographed, inventoried, labelled, packed, and tracked throughout the restoration process.
- Oversee cleaning and restoration activities, completing quality checks before items are stored or returned.
- Identify potentially non-restorable items and document them for review and approval before disposal.
- Maintain an organized warehouse with clear job separation, secure storage, and accurate location tracking.

Team Leadership and Safety
- Train, coach, and supervise contents technicians and crew leads.
- Set clear expectations for productivity, workmanship, attendance, and customer service.
- Monitor job progress and address staffing, performance, and workflow issues promptly.
- Ensure employees follow company procedures, safe work practices, and appropriate material-handling and PPE requirements.




- Maintain equipment and monitor supplies to support efficient daily operations.

Documentation and Cost Control
- Ensure job files include accurate inventories, photographs, labour records, cleaning notes, and required authorizations.
- Monitor labour hours, material use, and subcontractor costs against approved scopes and budgets.
- Identify scope changes or additional work and communicate them to the project manager before proceeding.
- Support estimating, progress reporting, and invoicing with complete and timely documentation.
- Improve procedures to reduce damage, misplaced items, rework, and unnecessary handling.

Customer Service
- Explain the contents process clearly and provide customers with timely updates.
- Coordinate access, packing arrangements, storage needs, and return deliveries.
- Respond professionally to questions or concerns and escalate issues when needed.
- Protect customer privacy and handle personal, valuable, and sentimental belongings respectfully.

Qualifications
- Previous experience in contents restoration, including pack-outs, inventory management, cleaning, warehouse storage, and pack-backs.
- Experience supervising crews, coordinating workloads, and managing multiple active jobs.
- Robust organizational, communication, and problem-solving skills.
- A detail-oriented approach to documentation, quality control, and customer property.
- Comfortable using digital inventory, photo-documentation, and job-management software; experience with Encircle, Xactimate, or similar platforms is an asset.
- Relevant IICRC training or certifications are an asset.
- A valid driver’s licence and driving record acceptable for operating company vehicles.
- Ability to perform the physical duties of the position, including lifting and carrying items with appropriate equipment or assistance.
- Availability for occasional overtime or emergency response work, as required.

Pay: $60,000.00-$70,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Contents Manager (St. Albert)
🏢 PuroClean
📍 St. Albert