Job Summary:

The Corporate Member Success Agent will be responsible for developing, nurturing, and maintaining strong relationships with corporate and government partners to drive strategic collaborations and support mutual growth opportunities. This role plays a critical part in advancing the organization’s mission of supplier diversity by identifying, engaging, and fostering long-term partnerships that align with the organization’s goals and values. The ideal candidate will have a passion for relationship-building, strong organizational skills, and the ability to collaborate effectively with internal teams and external partners.

Key Responsibilities:

Member Services:

- Regularly liaise with current members to understand their strategic needs as it relates to supplier diversity and determines how best to deliver on it.
- Provide conceptual recommendations on events/ programming that deliver value to members as well as strengthen CAMSC’s revenue base.
- Recommend and implement new initiatives that strengthen corporate members and suppliers’ ability to do business together.
- Research, recommend and manage orientation of new corporate members
- Ensure engagement amongst stakeholders with a focus on retention and reducing attrition.
- Liaise with members to confirm annual membership and sponsorship and follow up with outstanding payments.
- Coordinate with Certification team to develop target lists for upcoming business opportunities, and post opportunities.

Programming & Events:

- Support the department in implementation of programming that may facilitate broader corporate awareness and understanding of the principles of Supplier diversity and its impact on the organization and the marketplace.



This programming addresses the growing needs of the current corporate members as well as facilitates the attraction of new corporate members.
- Identify and / or recommend facilitators, speakers and other key resources that aid in promoting, advancing and educating CAMSC current and new corporate members.
- On an ongoing basis, build and nurture relationships with partner organizations who may support and align with CAMSC in the delivery of the workshops, conferences, and seminars.

Other responsibilities:

- Participation in events.
- Support strategy development and support execution of new initiatives that support CAMSC’s strategy and mandate.
- Review and provide feedback on projects, assignments and upcoming key priorities to team members.
- Perform other duties as required.

Qualifications:

- At least 2 years of proven experience in relationship management and customer success.
- Solid verbal and written communication, negotiation, and relationship-building skills.
- Ability to understand and align organizational goals with client needs, driving mutual value.
- Attention to detail to ensure information is accurate and up to date.
- Collaborative mindset, with the ability to work across departments and manage multiple deliverables.
- Ability to think strategically while also managing day-to-day operational tasks.
- Self-motivated, creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement.
- Supportive, positive attitude with a professional demeanor applied to all deliverables.
- Microsoft Office and Excel experience is an asset.
- Strong understanding of Customer Relationship Management (CRM) systems.

Job Types: Full-time, Permanent Pay: $50,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Work Location: Hybrid remote in Toronto, ON M5A 1P4

📌 Corporate Member Success Agent (Toronto)
🏢 Canadian Aboriginal and Minority Supplier Council
📍 Toronto