Overview

As a CSR - Customer Service Representative, you’ll support customers by answering questions, understanding their needs, and helping them find suitable next steps. You’ll contribute to a helpful, consistent service experience while keeping customer information clear and accurate.

Duties

- Respond to customer inquiries with clear communication, skilled phone etiquette, and courteous customer service.
- Enter and update customer information accurately, documenting interactions and follow-up actions.
- Use analysis skills to understand requests, identify appropriate solutions, and recognize opportunities to recommend relevant products or services.
- Apply sales and upselling approaches thoughtfully, ensuring recommendations reflect customer needs.
- Your impact:



Accurate records and helpful responses enable colleagues to provide consistent follow-up.

Skills Required: Clear communication, customer service, phone etiquette, accurate data entry, and practical analysis skills support effective customer interactions and reliable records. English proficiency helps you explain information clearly and guide customers through next steps. Preferred: Customer service or sales experience, including thoughtful upselling, is helpful; bilingual or multilingual communication, particularly in English and Spanish, can help you assist a wider range of customers.

Pay: $17.60 per hour

Work Location: In person

📌 CSR - Customer Service Representative (Toronto)
🏢 Circle K
📍 Toronto