Lead customer education at BioRender remotely from Canada or the United States, using technical writing and instructional design skills. Build resources that help scientists learn effectively.

As Customer Education Manager, you will own BioRender’s Help Center, Learning Hub, and training materials. You will create guides, videos, courses, and digital learning paths while improving content accuracy and discoverability. The role supports onboarding, feature adoption, and customer retention through scalable education.

Key Responsibilities

Own Help Center structure, quality, accuracy, and user experience

Create guides, how-to content, videos, and training materials

Use search data and feedback to improve documentation

Partner with Product, Marketing,



and GTM teams

Track learner engagement and feature adoption outcomes

Requirements

One or more years in technical writing or education

Experience owning and optimizing a help center

Life sciences background or scientific communication familiarity

Exceptional writing and editing skills

Experience creating customer guides and instructional videos

Shape BioRender’s customer education through documentation, learning content, instructional videos, and scientific communication expertise.

📌 Customer Education Manager Help Center (Winnipeg)
🏢 BioRender
📍 Winnipeg