Lead customer experience strategy at BGH in Springwater, Ontario, using customer insights and loyalty expertise to improve retail performance.

As Customer Experience and Sales Enablement Manager, you will lead Voice of Customer, customer journey, and loyalty initiatives. Reporting across Marketing and Retail Operations, you will translate feedback into action while supporting customer retention, store experience, and sales enablement. This collaborative role works with Retail Operations, Merchandising, Marketing, Ecommerce, Customer Service, and Store Leadership.

Key Responsibilities

Lead BGH's Voice of Customer program

Analyze surveys, reviews, social channels, and store feedback

Map and optimize retail and digital customer journeys





Manage loyalty and rewards program performance

Create dashboards supporting data driven decisions

Requirements

10+ years in customer experience, loyalty, CRM, retail, or marketing

Robust analytical and business recommendation skills

Experience managing customer feedback or Voice of Customer programs

Knowledge of loyalty marketing and retention strategies

Strong cross functional leadership and project management capabilities

Apply customer insights, journey optimization, and loyalty strategy to strengthen BGH's customer experience and retail results.

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