Customer Happiness Advocate (Remote - Canada)TurtlesRemote Full Time Remote Posted 3 hours agoShare this job: WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Finland URL: Customer Happiness Advocate (Remote - Canada) Are you looking to join a high growth tech company? Our customers come first, and our Customer Support team is at the forefront! As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.
Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work. We're looking to fill this role immediately, so please apply ASAP!
Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails. Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping. Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.
We live to go above and beyond for our customers. Completing follow-up documentation after each customer ticket.
This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
In possession of a work permit from Canada, Finland, Spain, or the UK.
Modern computer skills: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn current software is an asset.
experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity) Fluent professional English proficiency Type a minimum of 50 words per minute (Test yourself online if unsure!) Excellent written and spoken communication skills Ability to multi-task in a fast-paced environment Willingness to help our customers and provide them with a personal experience Creative problem solver Ability to continuously develop and adapt to a growing team You hold yourself to high ethical standards Proofread your application! The starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts. 4 weeks of paid vacation per year. Private health insurance.
Home office: we will provide any upgrades you need to your home office setup A Kindle with unlimited budget: any Business Book is yours to read!
Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote!