Lead customer retention teams in Canada using outbound engagement and performance analysis to improve reactivation, repeat transactions, and revenue recovery.

This Customer Retention Supervisor position offers leadership within fintech and cryptocurrency. You will supervise specialists, manage retention campaigns, and improve customer conversion. The work combines coaching, direct customer calls, operational reporting, and collaboration across Marketing, Customer Support, Sales, Operations, and Compliance. You will help build processes that strengthen measurable commercial results.

Key Responsibilities

Lead, motivate, and supervise Customer Retention Specialists

Conduct outbound calls supporting reactivation and repeat transactions

Develop SOPs, workflows, scripts, and training materials





Design campaigns involving offers, follow-ups, and reactivation

Monitor conversion, reactivation, transaction, and recovered revenue metrics

Requirements

At least 3 years of supervisory or leadership experience

Success managing retention, conversion, and reactivation performance

Solid coaching, mentoring, communication, and negotiation skills

Experience with Excel, CRM systems, and calling platforms

AI tool familiarity and fintech experience are advantageous

Apply customer retention leadership, outbound communication, and performance management to strengthen measurable results in fintech.

📌 Customer Retention Team Supervisor (Winnipeg)
🏢 Jobgether
📍 Winnipeg