Customer Success Enablement Managers at Jobber build programs that strengthen Product Support and Customer Onboarding across B2B SaaS teams. Work from Toronto, Kitchener-Waterloo, Edmonton, or Vancouver.

Reporting to the Senior Manager, Success Enablement, this manager owns enablement end to end for Product Support and Customer Onboarding. The work combines playbooks, training programs, needs discovery, product positioning, and Next Best Action adoption. Programs connect learning with activation, adoption, retention, service quality, and qualified opportunities.

Key Responsibilities

Own ramp, certification, and continuous development for specialists

Build needs discovery and product positioning frameworks

Create Support and Onboarding playbooks across channels

Design in-person, virtual,



and on-demand enablement content

Report program performance against customer and commercial outcomes

Requirements

Experience in customer success, service, onboarding, or B2B SaaS sales

Experience building playbooks and training programs

Solid project management and workback planning skills

Understanding of activation, adoption, retention, and expansion metrics

Ability to collaborate across Product Marketing, Analytics, and leadership

Shape Jobber’s enablement strategy through playbooks, training, needs discovery, and measurable customer success outcomes.

📌 Customer Success Enablement Manager (Winnipeg)
🏢 Jobber
📍 Winnipeg